Privacy Policy

Who we are
Our Company Name: Olivia Jane
Our website address is:
You can contact us by email:

When we refer to ‘’we” or ‘’our” or ‘’Olivia Jane” we are referring to Olivia Jane.


What we collect and store
We collect information about you during the checkout process on our store.

While you visit our site we’ll track:

Products you’ve viewed - we’ll use this to, for example, show you products you’ve recently     viewed
Location, IP address and browser type - we’ll use this for purposes like estimating taxes and shipping
Shipping address - we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Log in cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the log in cookies will be removed.


Personal details

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.


Who on our team has access?
Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:

Order information such as what was purchased, when it was purchased and where it should be sent and,
Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.


What we share with others

We share information with shipping services who help us to deliver our orders and services to you.



We accept payments through direct bank transfer. When processing payments, some of your data will be passed to your bank provider, including information required to process or support the payment, such as the purchase total and billing information.

Please see your Bank's Policy for more details.


What rights you have over your data

If you have an account on our site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We accept the following forms of ID when information on your personal data is requested:

* Photo ID (Driving License, Passport, Union Card, Identity card)

* Address ID (Council Tax, Utility Bill, Bank Statement)